At Esmode Secret, we aim to ensure a smooth and timely delivery of your orders. Please review our shipping and delivery policy to understand our process, estimated delivery times, and shipping costs.

1. Processing Time

• Orders are typically processed within [X] business days (excluding weekends and holidays).
• Once your order has been shipped, you will receive a confirmation email with tracking details.

2. Shipping Destinations

• We offer worldwide shipping to most countries.
• If we are unable to ship to your location, you will be notified at checkout.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

• Please note that delivery times may vary based on your location, customs processing, and unforeseen delays.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• We may offer free shipping on orders above a certain amount (if applicable).

5. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees imposed by your country.
• These charges are the responsibility of the customer and are not included in the purchase price.

6. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.
• You can use this tracking number to check the status of your shipment on the carrier’s website.

7. Lost or Delayed Shipments

• If your order is delayed beyond the estimated delivery time, please check the tracking information first.
• If your package is lost or has not arrived within [X] days, please contact us at [email protected], and we will assist you.

8. Address Errors & Undeliverable Packages

• Please ensure that your shipping address is correct at checkout.
• Esmode Secret is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
• If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

9. Contact Us

If you have any questions or need assistance with shipping, please contact us:
📧 Email: [email protected]