At Esmode Secret, we want you to love your purchase. If you’re not completely satisfied, we offer a hassle-free return and refund process. Please review our policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
Items must be unworn, unwashed, and in their original condition with tags attached.
Hygiene stickers (if applicable) must be intact.
Returns must be requested within [X] days of receiving your order.
Sale items, gift cards, and custom-made products are not eligible for return.
2. How to Request a Return
Contact us at [email protected] with your order number and reason for return.
Our team will provide return instructions and the return address.
Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs.
Once received and inspected, we will process your refund or exchange.
3. Refund Process
Refunds will be issued to the original payment method within [X] business days after approval.
Shipping fees are non-refundable unless the return is due to our error or a defective item.
If your refund is delayed, please check with your bank or payment provider, as processing times may vary.
4. Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the original item and place a new order.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within [X] days of delivery at [email protected] with photos, and we will arrange a replacement or refund at no extra cost.
6. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Swimwear with removed hygiene stickers.
Items that show signs of wear, damage, or washing.
Final sale or clearance items.
7. Contact Us
For any questions regarding returns or refunds, feel free to reach out: 📧 Email: [email protected]
